AverLAB Support

Find the information you need to get started with and use AverLAB:

General FAQ

Where is my software?
Where do your products ship from?
Why aren't AverLine products available on Amazon?
Can I use AverLAB software without the hardware?
I hate/love/want a feature or have an idea for an improvement. Are you interested?

 

Networking FAQ

What is IP Address/Subnet Mask/Gateway?
What is DHCP/AutoIP/Multicast DNS?
What is a MAC Address?
What is a Device Name and why should I change it?

 

AverLAB Troubleshooting

I've changed settings and now the software can't find AverLAB/AverLine. Help!
I don't have an Ethernet port on my computer. Will AverLAB still work?
Why does AverLAB want to update the firmware when it starts?
The program tries to update the firmware every time it starts. What's wrong?
Why is AverLAB missing feature X, Y, or Z?

 

Support Forums

Use our support forums to ask questions to the entire community of Avermetrics users.

Home Forums

Support Tickets

Our public forums can provide solutions to many common questions and issues. Create a support ticket to get direct help from Avermetrics’ support staff. We will respond as quickly as possible, typically within one business day.